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Our Shipping

At Aurvella Luxe, we pride ourselves on making luxury accessible without the wait. Below is everything you need to know about our shipping process:

Processing Time


Orders are processed within 2-7 business days after payment is confirmed.


You will receive a confirmation email once your order has been shipped.

Shipping Times


U.S. Orders: 2-4 weeks


International Orders: 20-30 business days (varies by location)

Please note: Delivery times are estimates and may vary due to high demand, customs, or carrier delays.

Shipping Costs


Standard shipping is calculated at checkout based on your location.


We occasionally offer free shipping promotions, so keep an eye out!

Tracking Your Order


Once shipped, you’ll receive a tracking number via email.


You can track your package directly on our website or through the carrier’s site.

Lost, Stolen, or Delayed Packages


Aurvella Luxe is not responsible for lost or stolen packages after delivery has been confirmed.


If your order is delayed or lost in transit, please contact us and we will help you file a claim with the carrier.

FAQ

How Long Is Shipping

Due to all of our orderes being PREORDER we place all of our orders to our manufacturer. after that it takes 7-14 days for them to ship out to our warehouse, then we ship the next day providing you a tracking number.

U.S. Orders: 2-4 weeks


International Orders: 20-30 business days (varies by location)

Please note: Delivery times are estimates and may vary due to high demand, customs, or carrier delays.

Return Policy


If you’re not satisfied with your purchase, you may return it within 3 days of delivery for a refund or exchange. Items must be unused and in original condition. The buyer is responsible for return shipping costs. Refunds are issued once the item is received and passes our quality check.

Can I request a product if I dont see it?

Yes our manufacturers most likely have the product on hand so it would be subject to availability.

Are the shoes true to size?

Yes they are.

Have you joined our NEW telegram?

By Joining our telegram you are able to see more exlusive products and images in detail. Youre also able to send us product images of your own and we can see if we have that product available. you can direct message us for questioins.

Link- soon to come.